Support

Need a hand? A real person will help - usually within one business day.

Last updated: October 4, 2026

Contact us

The fastest way to reach us is by email. Tell us which product you're using, your device and app version, and what you're seeing - we'll take it from there.

We aim to respond within one business day (Monday–Friday). We're a small team in Montréal, Québec.

JinkoUp

JinkoUp is our real-time team project-management app. You can sign in, manage your workspace and billing, and reach in-app help at jinkoup.com. Billing for paid plans is handled through your app store or in-app; you can cancel anytime from your subscription settings.

Jinko (parental controls)

Common questions while we finish rolling out:

Is the app hidden on my child's phone?

No - and it never will be. Jinko always shows a visible app icon and a persistent notice on the monitored device. Transparency is a core principle and a requirement of the app stores.

Does Jinko read text messages or call logs?

No. Jinko never accesses SMS messages or call logs. It reads the text shown on screen in chat and social apps to check for safety risks, and it never stores your child's passwords.

How do I turn a protection back on?

Open Jinko on the child's phone - the home screen shows exactly what is on or off and a one-tap way to turn each protection back on.

How do I cancel or get a refund?

Cancel anytime from your App Store or Google Play subscription settings; access continues until the period ends. New annual plans include a 30-day money-back guarantee.

How do I delete my data?

See Delete your account & data. You can delete everything from within the app, or ask us to do it.

Privacy Policy · Terms of Service · Delete your account & data