Delete your account & data

You can delete your data from inside the app, or ask us to do it for you. Here's exactly what happens.

Last updated: October 4, 2026

This page explains how to request deletion of your Jinko Apps Inc. account and the data associated with it, for both JinkoUp and the Jinko parental-controls app. You don't need to be signed in to read this page.

Jinko (parental controls)

Delete everything from the app

In the Jinko parent app:

  1. Open Settings → Data & retention.
  2. Choose Delete family data (or Delete account) and confirm.

This permanently destroys your family's encryption key. Because every captured excerpt and alert is encrypted with that key, destroying it makes that content immediately and permanently unrecoverable - not just hidden. Your child profiles, paired devices, alerts, locations, screen-time and web-filtering data are removed.

Or ask us

Email privacy@jinkoapps.com from the address on your account with the subject “Delete my account”. We may ask one or two questions to confirm it's really you before we proceed.

JinkoUp

  1. Sign in at jinkoup.com.
  2. Go to your workspace settings and delete the workspace, or your account.

Prefer us to handle it? Email privacy@jinkoapps.com from your account address with the subject “Delete my account”.

What gets deleted

  • Your account and profile.
  • JinkoUp: your workspaces, projects, tasks, comments and custom fields.
  • Jinko: child profiles, paired devices, safety alerts and evidence, and any location, app-usage, screen-time and web-filtering data - along with the encryption key that protects it.

What we keep, and for how long

After deletion, we retain only what the law requires - and nothing we don't need:

  • Limited billing / transaction records (for example, proof of a purchase or refund) where we're required to keep them for tax, accounting or fraud-prevention purposes. Payments are processed by the App Store and Google Play, so we never held your full payment details in the first place.
  • Minimal security logs needed to protect the service, kept for a short period and then removed.

We do not keep your content, your child's captured data, or your workspace after deletion.

How long it takes

In-app deletion of your content takes effect immediately. When you email us, we complete the deletion within 30 days and confirm by email. Backups that may briefly contain residual data are rotated out on a rolling schedule and then gone.

Need help?

Write to privacy@jinkoapps.com and we'll walk you through it. See also our Privacy Policy.